Having compassion is so important when funeral call handling; you want to make the process of arranging a funeral as painless as possible for your customer, and therefore need to show them that you genuinely care about their loss.

Nevertheless, after growing accustomed to dealing with a number of grieving people, it's understandable that being empathetic may not come as easily as it used to. In trying to emotionally detach yourself, you may have forgotten just how much upset, pain and anger your clients might be experiencing. Here's how to show you really do care.