WE CAN HELP

You work hard during the year, managing customer calls and expectations 24 hours a day. People call you all the time, and just when you seem to have everything sorted out, you receive another ring. Another question. Another request. Another issue. Customer calls can catch and distract you at any time, even when you are enjoying your time on holiday. If only there was a way to re-route calls to other customer service experts. Luckily, we have a proven solution for you with Frontline call handling. Frontline recognises you for your work by managing your customer calls for you. You enjoy uninterrupted holiday time, and we handle the rest in the background. 

OUR GUARANTEE

We are a telephone answering service built with your satisfaction in mind. With over 18 years of experience in the funeral care and counselling industry, we know what it takes to handle personal and highly sensitive communications. Our customer call centre is equipped with the latest technology and order-taking software to meet the needs of your customers. We are open day and night to offer fast-paced call handling, call escalation, and emergency hotlines.

No matter where you are in the world, we will ensure that your centre runs smoothly and that your calls are answered fully and on time. Each call is important to us, and we will do our best to promote your centre through reliable and secure communication. Plus, we work across phone, email, mail, social media and other website channels so you never miss a conversation.

We guarantee excellent customer service because we know our professional employees. We have trained each one individually through our innovative in-house training program.

FIND YOUR SOLUTION

Contact us today to find out how we can serve your customers. We are open 24 hours a day, seven days a week: 01489 866 630

You may also submit a written request here: http://www.wearefrontline.co.uk/contact/

We designed our telephone answering service to exceed customer expectations. Our solutions are perfect for local businesses, as well as national and international organizations. Our agents can interpret over 200 languages, which allows you to communicate with customers worldwide.

We even offer tailored solutions designed particularly with your comfort in mind. If you have a special request, call us to discuss how we can use it to professionally care for your customers and report our results in the most convenient way for you.

Enjoy your time off with Frontline.