it may come as a surprise that for over a year now we have been handling live chat, or webchat, conversations for our funeral clients. We’ve handled over 1,000 conversations during this time… and the results have been astonishing. We didn’t think there would be an appetite for the service. We were very wrong.

Outsource your livechat to Frontline and benefit from better chat support 24/7/365. Enhance your customer’s experience with Live Chat. Ensure that every visitor is greeted and has the chance to be served by a live agent, 24/7/365. By engaging with families on your website we are able to convert the opportunity, to turn around those customers that don’t commit as they have a query.

We believe that this builds trust in your brand by offering more perceived value to your customers.

Benefits:

• Support your customers 24/7/365 with office-based support staff, based in Hampshire.

• Build a consistent branded experience

• Engage customers proactively

• Increase the opportunity for each visitor.

• Build sales

• Transparent - receive chat logs after the chat